Euronetcash, Llc
Financial Ombudsman decision DRN8361979 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr D complains that EuroNetCash LLC, trading as On Stride Financial, irresponsibly lent him money without properly carrying out checks of whether he could afford to repay it.Irresponsible lending
On Stride Financial didn’t receive the complaint when Mr D first raised it, and only began to look into it after we contacted them.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8361979.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.