Santander UK Plc
Financial Ombudsman decision DRN8351689 Not upheld
Not upheldoutcome, as published by the Ombudsman
£260redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
I can see that Mr W is experiencing financial difficulties and would urge him to talk to the bank about this. And I would remind the bank that it is expected to respond sympathetically and positively in such circumstances.Treatment in financial difficulty
I am satisfied that the £260 compensation offered is a fair response to the way the bank handled his enquiries.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8351689.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.