Lloyds TSB Bank Plc
Financial Ombudsman decision DRN8343435 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
it took Lloyds TSB Bank Plc six weeks to set up a direct debitPayment delayed or failed
I am satisfied Lloyds TSB did not tell him that it could be up to six weeks until the direct debit would be activeService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8343435.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.