Lloyds Bank PLC

Financial Ombudsman decision DRN8337256 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I’ve already explained in my provisional decision that I think Lloyds did enough to make Mrs R aware of the situation in 2015, and it was for Mrs R to act on this and put forward proposals of how she wanted the mortgage to be repaid.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8337256.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.