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Creation Consumer Finance Limited
Financial Ombudsman decision DRN8331149 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Creation also accepted that it had found the missing payments within three weeks of receiving Mr P’s complaint, but took a further 11 weeks to send him its final response. It agreed that it had handled his complaint poorlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8331149.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.