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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN8327282 Upheld
Upheldoutcome, as published by the Ombudsman
£700redress stated in the decision
Fri Mar 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
ensure any adverse information relating to missed payments as a result of Miss W’s cancelled direct debit is removed from her credit fileCredit file reporting
pay Miss W £700 compensation for the distress and inconvenience their actions have causedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8327282.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.