HSBC Bank plc

Financial Ombudsman decision DRN8326361 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Payment delayed or failed

In the Ombudsman’s words

didn’t tell him that an account he’d opened in 2009 would mature in 12 months. He was unaware until some three years or so later that his account had been converted in 2010 to an account which paid a much less favourable rate of interestInterest and rates

he’s unhappy that the bank made a mistake when it set up a standing order to make monthly payments into the account he’d opened in 2009, which continued after the account matured.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8326361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.