Lloyds Bank PLC

Financial Ombudsman decision DRN8319793 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr B worked with a debt agency to address his financial difficultiesTreatment in financial difficulty

There was some confusion over which part of Lloyds was dealing with Mr B’s issues and also delays in communication.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8319793.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.