Nationwide Building Society

Financial Ombudsman decision DRN8300281 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Thu Jul 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr S then complained he’d only been paid a further £175 to total only £300 compensation. Nationwide admitted they’d made an error when they said they’d pay Mr S a further £300.Complaint handling

Nationwide Building Society didn’t deal with his request for a replacement non-contactless card properly.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8300281.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.