Nationwide Building Society

Financial Ombudsman decision DRN8296609 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs L complains that Nationwide Building Society didn’t apply a payment to her credit card account.Payment delayed or failed

Nationwide didn’t log the complaint correctly so Mrs L had to wait longer than necessary.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8296609.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.