Totemic Limited

Financial Ombudsman decision DRN8288852 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr W complains that Totemic Limited (“TL”) mis-sold him insurance products when he entered into a debt management plan (“DMP”).Product mis-sold

I appreciate Mr W says he was vulnerable at the time due to his financial situation.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8288852.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.