Santander UK Plc
Financial Ombudsman decision DRN8284232 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Dec 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
arrears have been unreasonably recorded on their account which has affected the products they can accessCredit file reporting
Santander UK Plc misled them about their eligibility for a mortgage productProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8284232.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.