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National Westminster Bank Plc
Financial Ombudsman decision DRN8281565 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Miss J complains that National Westminster Bank Plc mis-sold her a personal loan and an overdraft.Product mis-sold
She accepted that the bank hadn’t dealt with Miss J’s complaint as promptly as it should have doneComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8281565.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.