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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN8274272 Upheld
Upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Mon Jun 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Mr J complains about problems he’s had with his loan and overdraft facilityTreatment in financial difficulty
refund all interest on the loan from 7 November 2013 to 5 February 2014 and from 1 August 2014 to 28 February 2015Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8274272.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.