Santander UK Plc
Financial Ombudsman decision DRN8269094 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Miss S received a letter from Santander explaining the rate on her credit card was increasing.Interest and rates
I think when Miss S questioned Santander about this, it could’ve done a better job in explaining why the letter was set out the way it was, and what the different quoted rates meant to her.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8269094.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.