NRAM Limited

Financial Ombudsman decision DRN8268861 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr and Mrs L complain that NRAM plc has wrongly recorded one of their accounts in arrears.Treatment in financial difficulty

Rectify Mr and Mrs L’s credit record to show that sub-account two was not in arrears.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8268861.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.