MBNA Limited

Financial Ombudsman decision DRN8268737 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He’s also dissatisfied with the time it took MBNA to provide its response to his complaint.Complaint handling

MBNA has explained that the account didn’t meet the criteria for a new card to be issued. But a system error meant that Mr B wasn’t sent the letter he should have been sent to tell him that his card wouldn’t be reissued.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8268737.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.