Santander UK Plc
Financial Ombudsman decision DRN8261515 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mrs T complains that Santander UK plc incorrectly recorded an “arrangement to pay” on her credit file.Credit file reporting
The bank has offered to pay Mrs T £500 for providing the wrong response to the complaint when first approached by this service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8261515.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.