Dudley Building Society

Financial Ombudsman decision DRN8255611 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Oct 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Miss S in later years took in lodger to help her pay the mortgage. In 2014, after legal action, DBS was given a possession order and an eviction notice was issued.Treatment in financial difficulty

Miss S’ complaint is about a mortgage she took with Dudley Building Society (DBS) in 2004. She has said that the mortgage was unsuitable for her and that she shouldn’t have been granted itProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8255611.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.