HSBC UK Bank Plc
Financial Ombudsman decision DRN8255507 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Sat Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
HSBC accepts that it wrongly changed the address details for D following a call on 7 September 2018. Two items of correspondence including a bank statement for D were sent to that address.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8255507.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.