National Westminster Bank Plc

Financial Ombudsman decision DRN8249935 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

NatWest accepted that the service Mr H had received was not as it should have been. They apologised and paid him £25 compensation.Complaint handling

Mr H complains that National Westminster Bank Plc did not make it clear that he couldn’t make online payments without a card reader and they didn’t send him one when he opened his account. He is also unhappy with the service he received when he got in touch with them about this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8249935.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.