Bournes Limited

Financial Ombudsman decision DRN8234109 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

I am not persuaded that Mr and Mrs Q would have signed up to the plan, or paid any money to Bournes, if they had known how the agreement was expected to work – or if it had been properly explained to them by Bournes.Product mis-sold

He did not think Bournes had assisted Mr and Mrs Q with their debts or provided them with a reasonable level of service, or kept them up to date with what was happening.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8234109.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.