TSB Bank plc

Financial Ombudsman decision DRN8233203 Upheld

Upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Mon Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I am going to ask the bank to compensate Mrs W for its handling of her complaint about this. This is because the bank gave Mrs W incorrect information in its two responses to her complaint.Complaint handling

Mrs W complains about poor service and that TSB Bank plc gave her incorrect information about account switching.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8233203.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.