Lloyds Bank PLC

Financial Ombudsman decision DRN8231160 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

She also wanted to know why interest wasn’t frozen on her account.Interest and rates

The adjudicator didn’t think Lloyds made a mistake when it continued to apply interest to Mrs Z’s credit card account. The bank’s records indicated that Mrs Z didn’t complete an income and expenditure assessment. The adjudicator said the bank couldn’t have reasonably been aware that Mrs Z was struggling financially.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8231160.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.