Lloyds Bank PLC

Financial Ombudsman decision DRN8214050 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mr B says that Miss B has disabilities which mean that she cannot conduct her own financial affairs.Support for vulnerable customers

The bank accepts that it made an error in failing to act on the instructions to withdraw £10,000 from Miss B’s original account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8214050.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.