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Sygma Banque
Financial Ombudsman decision DRN8208248 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss N complains that Sygma Banque gave her misleading information when she asked why her payment due date on her credit card account was earlier than she’d expected.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8208248.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.