TSB Bank plc

Financial Ombudsman decision DRN8208235 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

the debit balance on the TSB account has affected his credit reference fileCredit file reporting

Mr V complains that TSB Bank plc didn’t transfer the debit balance on his account when he asked to switch his bank account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8208235.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.