MBNA Limited

Financial Ombudsman decision DRN8199864 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr T complains that MBNA Limited (“MBNA”) would not allow him to miss payments to his credit card.Treatment in financial difficulty

The bank took several months to respond to his letter of complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8199864.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.