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HSBC Bank plc
Financial Ombudsman decision DRN8197494 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The bank says its own internal procedures make it mandatory for its staff to tell joint account holders that names can’t be removed at a later date. It apologised if this wasn’t done. But I can see it’s included in the terms and conditions, and in the application form they signed, HSBC referred Miss W and her partner to them. They were available on its website so I don’t think HSBC is at fault. A bank is entitled to record adverse information on a credit record so long as it’s accurate. It can do this even if there is an informal repayment plan in place. It seems to me that the information HSBC has recorded is an accurate reflection of the history of Miss W’s joint account.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8197494.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.