Firms › Provident Personal Credit Limited ›
Provident Personal Credit Limited
Financial Ombudsman decision DRN8180853 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr R complains that Provident Personal Credit Limited (trading as Satsuma) has treated him unfairly in the way it adds interest when calculating loan balances following a full or partial early settlement payment.Interest and rates
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8180853.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.