Santander UK Plc
Financial Ombudsman decision DRN8180075 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Credit file reporting
In the Ombudsman’s words
Santander refused to capitalise the arrears and is using the arrears as an excuse to keep the mortgage on its Standard Variable Rate (SVR) rather than allow them to move onto a new product at a lower rate.Interest and rates
they are unhappy that Santander has registered information on their credit file about mortgage arrears which they say is incorrect.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8180075.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.