National Westminster Bank Plc

Financial Ombudsman decision DRN8167524 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

did not communicate with them properly about delays in a transfer of money into their accountPayment delayed or failed

Nobody at NatWest seemed to be able to tell them what was going onService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8167524.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.