MBNA Limited

Financial Ombudsman decision DRN8162953 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Dec 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr F complains that MBNA Limited did not respond to his repayment proposal letters and requests for the information it holds about him. He also complains about the service he receivedComplaint handling

Mr F’s complaints about data protection issues can be taken up with the Information Commissioner’s Office (ICO)Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8162953.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.