Santander UK Plc
Financial Ombudsman decision DRN8158302 Upheld
Upheldoutcome, as published by the Ombudsman
£40redress stated in the decision
Mon Jan 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Santander should’ve paid more attention to Mr T’s particular communication needsSupport for vulnerable customers
Santander should’ve handled the administration of Mr T’s account betterService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8158302.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.