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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN8136463 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Mr Y says he only found out his relative hadn’t been making repayments, and that the loan had defaulted, when he recently checked his credit report.Credit file reporting

Mr Y has complained that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, didn’t make him aware that a loan - where he thought he’d only acted as a guarantor for his relative - had defaulted.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8136463.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.