Lloyds Bank PLC

Financial Ombudsman decision DRN8131295 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr A is also unhappy with the service he received when he got in touch with Lloyds.Complaint handling

Mr A isn’t happy with the way that Lloyds Bank PLC (“Lloyds”) handled his complaint about a data breach.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8131295.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.