TSB Bank plc

Financial Ombudsman decision DRN8130729 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sat Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

I think it’s clear that Mrs G has been through a very difficult time and was in a vulnerable position because of her injuries and health when she called TSB.Support for vulnerable customers

Mrs G complains about the service TSB Bank plc provided after it withdrew the facility to pay standing orders from her savings account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8130729.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.