Santander UK Plc
Financial Ombudsman decision DRN8130470 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr B has complained that Santander did not review call recordings before it sent its final response letter to him.Complaint handling
Santander had not dealt with Mr B’s enquiries about the balance due in a helpful way, and had provided a poor customer serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8130470.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.