Santander UK Plc
Financial Ombudsman decision DRN8123317 Not upheld
Not upheldoutcome, as published by the Ombudsman
£898redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr C complains that Santander UK plc has registered a default against his credit file.Credit file reporting
Santander said it had found the call recording from November 2012. It then agreed it had told Mr C the loan account had been written off in July 2012. But this had been incorrect, and its staff member had wrongly read its internal notes.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8123317.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.