HSBC Bank plc

Financial Ombudsman decision DRN8117116 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Mrs T complains about the service she received from HSBC Bank plc when it wrote to her about changes to her banking details.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8117116.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.