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Omni Capital Retail Finance Limited

Financial Ombudsman decision DRN8113753 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

information about the loan had been recorded on Mr R’s credit file and his credit rating fell from excellent to fair.Credit file reporting

it took it almost six months to do this. So I accept this delay has caused Mr R unnecessary distress and inconvenienceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8113753.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.