Honours Trustee Limited

Financial Ombudsman decision DRN8110930 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

he is unhappy that an application to defer repayment of the loans was not completed in 2004, and again in 2013Treatment in financial difficulty

He is also unhappy about the way that Honours Trustee has sought payment for the accounts and believes this amounts to bullying and harassmentService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8110930.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.