HSBC Bank plc

Financial Ombudsman decision DRN8100103 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs A complains that HSBC Bank Plc has provided her with poor service, as it has not reviewed her or her late husband’s accounts and given her the best interest rates possible.Interest and rates

offered an additional £50 compensation for the inconvenience and distress caused by any delays in its handling of her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8100103.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.