Lloyds Bank PLC

Financial Ombudsman decision DRN8093721 Not upheld

Not upheldoutcome, as published by the Ombudsman

£6,438redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr and Mrs D complain that Lloyds Bank plc wrongly consolidated their new loan with their existing loan, when they would have been better off with two separate loans.Product mis-sold

Lloyds agreed that Mr and Mrs D would have been better off if the original loan had been left in place and a new loan taken out for £5,000.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8093721.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.