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Shawbrook Bank Limited
Financial Ombudsman decision DRN8088784 Upheld
Upheldoutcome, as published by the Ombudsman
£3,500redress stated in the decision
Sun Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Product mis-sold
In the Ombudsman’s words
Miss W also agreed to enter into a 15 year fixed sum loan agreement with Shawbrook.Irresponsible lending
G had told her that the solar panels would be ‘self-funded’ and that the monthly loan repayments would be more than off-set by the feed-in-tariff (‘FIT’) income. But that hadn’t happened.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8088784.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.