Lloyds TSB Bank Plc
Financial Ombudsman decision DRN8087192 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Mrs F complains that Lloyds TSB Bank plc did not do enough to help her when she wanted to cancel her loan.Complaint handling
Mrs F says that when she tried to cancel the loan she was upset and unwell and the bank did not do enough to help herSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8087192.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.