Santander UK Plc
Financial Ombudsman decision DRN8085410 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr G has been the victim of a fraud. Santander has reimbursed him for the money that was taken from his accountAPP scam refund refused
Mr G complains that Santander UK plc will not give him the information that he has asked for concerning a fraud that took place on his account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8085410.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.