Ccuk Finance Limited

Financial Ombudsman decision DRN8080141 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Payment delayed or failed

In the Ombudsman’s words

Ms H complains CCUK Finance Limited (CCUK) mis sold her a Payment Break Plan (PBP).Product mis-sold

Ms H also didn’t believe the refund was correct and thought she should be paid more.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8080141.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.