MBNA Limited

Financial Ombudsman decision DRN8079263 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

MBNA Limited (MBNA) didn’t tell him when the promotional offers on his credit card were coming to an end. He’s also unhappy that it changed his account to receive paperless statements without his consent and didn’t change it back to paper statements when he asked it to.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8079263.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.