Lloyds Bank PLC

Financial Ombudsman decision DRN8078423 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr K complained that Lloyds Bank PLC had changed his account so that it was in his sister’s name instead of his own.Identity checks and access

Mr K was also unhappy about Lloyds’ complaint handling. He said the call handler when he rang again in September had been dismissive and rude.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8078423.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.